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Refund & Cancellation Policy

This policy explains the terms under which refunds and cancellations are processed for services provided through PAN Card Agency.

Effective Date: July 24, 2026
01

About Our Services

PAN Card Agency provides access to UTI PSA IDs, enabling users to offer PAN card-related services such as:

  • New PAN Card Application
  • PAN Card Correction / Update
  • Minor PAN Card Application
  • Other UTI PSA supported services
No Registration Fee Currently, we do not charge any registration fee for creating an account. We may introduce registration fees in the future, and this policy may be updated accordingly.
02

Wallet Recharge Policy

Our website includes a wallet system powered by a secure payment gateway.

Successful payment but wallet not credited — if your payment is completed successfully but the wallet balance is not added automatically, follow these steps:

1
Create a Support TicketRaise a ticket from your account dashboard under the Support section.
2
Provide Transaction DetailsShare your payment details and transaction reference number (UTR / Order ID).
3
Verification & CreditAfter verification, if the payment is confirmed as successful, the wallet balance will be manually credited to your account.
Balance Correction, Not a Refund This process is considered a balance correction and not a monetary refund.
03

Wallet Transfer Policy

Once wallet balance has been successfully transferred from your website wallet to your UTI PSA Wallet, the transaction becomes final.

  • Such transferred balance cannot be refunded.
  • The transferred amount can only be used for PAN card-related services through the UTI PSA portal.
Verify Before Confirming Please check the transfer amount carefully before confirming the transaction. Successful transfers cannot be reversed.
04

Refund Policy

We aim to provide reliable services and customer satisfaction. If a user purchases our service and it is found that:

  • the service is not working,
  • the provided PSA ID cannot be used,
  • or the service cannot be delivered due to our fault,

then the user may request a refund.

24-Hour Window Refund requests should be submitted within 24 hours of the issue by creating a Support Ticket. Each request is reviewed individually before approval.
05

Cancellation Policy

Since we provide digital services, cancellation requests are handled differently from physical products.

If the purchased service has not been activated or delivered, and the user is not satisfied due to a genuine service issue, we may approve cancellation and process a refund after verification.

Current Status As of now, no registration fee is charged for creating an account.
06

Cases Where Refund Will Not Be Granted

Refunds will not be issued in the following situations:

  • Wallet balance has already been transferred to the UTI PSA Wallet.
  • The user changes their mind after the service has been successfully delivered.
  • Incorrect information is provided by the user.
  • The issue is caused by the user's own device, internet connection, browser, or misuse of the service.
  • The service has already been successfully activated and is functioning normally.
07

Refund Processing Time

Once a refund request has been approved, the refund will generally be processed within 24 hours to 7 business days, depending on the original payment method and banking system.

Bank Processing The exact credit time depends on your bank or payment provider and is beyond our control once the refund has been initiated from our side.
08

Support

For any payment, wallet, refund, or service-related issues, please contact us using the details below.

NameAmit Kumar
Emailutiitslambedkarnagar@gmail.com
AddressFDRA Plaza, Malipur Road
Shahzad Pur, Akbarpur
Uttar Pradesh – 224122, India
Emergency Contact (Telegram)t.me/jansevapro
09

Changes to This Policy

We reserve the right to modify or update this Refund & Cancellation Policy at any time without prior notice.

Any changes will become effective immediately after being published on this website. We recommend reviewing this page periodically.

10

Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us using the details provided above.

Our Commitment We are committed to resolving genuine customer concerns as quickly as possible.